Frequently Asked Questions
Everything you need to know about shopping with Citron Saudi
What are your shipping options within Saudi Arabia?
We offer standard and express delivery across all major cities in KSA. Standard shipping typically takes 3-5 business days, while express delivery in Riyadh and Jeddah can arrive within 24-48 hours.
What is your return and exchange policy?
You can return or exchange any unworn item with its original tags within 14 days of delivery. Please ensure the product is in its original packaging to qualify for a full refund.
Which payment methods do you accept?
We accept various payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for selected regions.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it against our specific brand charts as sizing may vary between different fashion collections.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to our courier partner's tracking portal.
Are the products on Citron Saudi authentic?
Absolutely. Citron Saudi guarantees that all featured brands and fashion items are 100% authentic and sourced directly from authorized distributors.